Effective Date: 4 August 2026

Tim Ellis Physiotherapy (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and health information.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

By using this website or engaging our services, you agree to the practices described in this Privacy Policy.

Who We Are

Tim Ellis Physiotherapy provides physiotherapy and men’s health services from Combined Clinics, Darlinghurst, New South Wales.

Website:
https://timellisphysio.com.au

Information We Collect

Depending on your interaction with us, we may collect:

• Name
• Date of birth
• Postal address
• Email address
• Telephone number
• Emergency contact details
• Medical history
• Health information relevant to your treatment
• GP and specialist details
• Medicare, DVA, WorkCover, NDIS or private health insurance information where applicable
• Payment and billing information
• Website usage information including IP address, browser type and pages visited

Health information is considered sensitive information under Australian privacy law and is afforded additional protection.

How We Collect Information

We may collect information when you:

• Contact us through our website
• Book an appointment
• Complete online forms
• Attend consultations
• Communicate with us by telephone or email
• Are referred by your GP, specialist or another health practitioner
• Use our website

Our website may also collect information automatically through cookies and website analytics.

Why We Collect Your Information

We collect your information so we can:

• Provide physiotherapy assessment and treatment
• Communicate with you about appointments
• Prepare clinical reports where requested
• Process payments
• Meet our legal and professional obligations
• Improve our website and services
• Respond to enquiries

We only collect information that is reasonably necessary for these purposes.

Disclosure of Information

Your information may be shared with:

• Your GP or medical specialist (with your consent or where permitted by law)
• Other healthcare providers involved in your care
• Medicare
• Private health insurers
• NDIS
• Workers Compensation insurers
• Third-party service providers who assist us with secure practice management, website hosting or IT support

We will not sell or rent your personal information.

Website Analytics and Cookies

Our website may use cookies and analytics services to understand how visitors use the site.

Cookies help improve website functionality and user experience.

You can disable cookies through your web browser, although some website features may not function correctly.

Marketing Communications

If you subscribe to our newsletter or choose to receive updates, we may occasionally send information about our services.

You may unsubscribe at any time using the link provided in our emails or by contacting us.

We do not send marketing communications without your consent.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include secure electronic systems, password protection, restricted staff access and secure storage of clinical records.

Access and Correction

You may request access to your personal information or request that inaccurate information be corrected.

Requests should be made in writing using the contact details below.

In some circumstances, access may be limited where permitted by law.

Retention of Records

Clinical records are retained for the period required by Australian law and professional standards.

When records are no longer required, they are securely destroyed or permanently de-identified.

Overseas Disclosure

Some technology providers used to operate our website or practice management systems may store data on secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives protection consistent with Australian privacy law.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

Contact

If you have questions about this Privacy Policy or wish to access or correct your information, please contact:

Tim Ellis Physiotherapy

Website:
https://timellisphysio.com.au

Email:
info@timellisphysio.com.au

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC).